A quick venting session..
I bought an Audi from Audi Centre Somerset West in December – yeah, I moved to Stellenbosch – it’s the closest one. I soon discovered the wiper fluid bottle was leaking. Nothing major, but early January I got tired of the car telling me to fill up the wiper fluid.
I made a booking to have the bottle replaced. They had already ordered the part in December. So I arrive there one morning pretty early only to discover that the plastic bottle had not arrived – mildly annoyed – surely they could have phoned me and delayed the service date.
Two weeks go by. I phone three times to try and figure out if this all singing and dancing bottle had arrived yet. I end up leaving three messages and nobody phones me back.
I phone the guy who sold me the car. He tells me that the bottle had arrived and he’ll sort it out – by making a service booking. I phone again – no service booking had been made. Really classy.
I took the car to them again this morning. I confirm that it’s only a one day job to replace this very special plastic bottle. “Yeah, should have it back by 16:00.” Cool.
I get a phone call at 15:30 saying that they are not going to be able to finish installing this plastic bottle. They need the car for another day. There is no way I can get a courtesy car. They are going to stop the work – put the car back together and give it back to me. I have to make another booking and hope that next time they can complete this super complex plastic bottle open heart surgery process in one day.
I’m going to have to go back a third time to have a plastic bottle replaced.
UPDATE Mon, 6 Feb 2012:
Turns out the bottle was not leaking, but there was a problem with a pipe to/from the bottle. Well, that’s their story. The week after I wrote the original post they arranged a courtesy car for me and my car spent two full days with them (30 and 31 Jan). The service department people were very friendly.
The sales person and the top brass at the dealership stopped responding to my emails at some point (around 18 Jan) – this was a bit strange. I guess they studied at the “ignore the customer until he is happy” school of customer service.
The bad news is that over the weekend I got a wiper fluid warning message again. My car is still not able to hold any wiper fluid. I took it back on Monday morning. Seems it needs to go back for another two days.
ps. Coincidentally, and I guess this makes me feel a mild bit better about this experience: one of my long term blog readers was going to buy a car from these Muppets, but has decided to go somewhere else after reading this post.