Just got back from a disaster of a meal at Jimmy the Fish in Stellenbosch.
Context: The kids like the play area there, so it was given a second chance. A bit more than a week ago we were served pretty raw fish (as hake and chips). Complained, got a new meal. I explained to the manager at the time that this was not the first time the fish was under-cooked.
Tonight: As you walk in there is a sign than says: “Wait to be seated”, but you’ll die of old age before anybody cares to seat you. After sitting for 10 minutes I called the manager over, told him about poor service the previous times and complained than nobody had taken my drinks order yet. The children’s food arrives and the calamari has not been cleaned properly. I complain to a different manager, they take it back. A few minutes later my meal arrives, same problem.
The 2nd manager I talked to tonight was the same one we had with the raw fish story. Obviously not very interested in improving things.
Big problems. Don’t go there.