Sennheiser Bluetooth Noise Cancelling Headphones Fail

Dear Sennheiser

Why would the glue in your headphones fail in three places in one week?

Sennheiser MM 550-X

I’ve been a big fan of my Sennheiser MM 550-X Bluetooth Noise Cancelling Headphones, until this week, when for no reason, the padding around the headphones just started falling apart.

All I can think is: Planned obsolescence.

Not what you would expect from a pair of expensive headphone made by a “German audio company specializing in the design and production of a wide range of both consumer and high fidelity products”.

“Planned obsolescence or built-in obsolescence in industrial design and economics is a policy of planning or designing a product with an artificially limited useful life, so it will become obsolete (that is, unfashionable or no longer functional) after a certain period of time.”

I’ve had them for just over two years. Nothing changed in how I use them. They were not exposed to heat or cold or water.

What is going on here, and how do I fix it?

UPDATE: 15 May 2017

Three months later, after many emails and delays finding the right replacement part (R830 for two bits of plastic)… I’m sticking with my story of bad design and planned obsolescence. I simply don’t trust the brand anymore. I’d rather spend the money on Apple AirPods. So long Sennheiser, have a nice life.

2 thoughts on “Sennheiser Bluetooth Noise Cancelling Headphones Fail

  1. Happened with my Sennheisers too. I tried to live with it for a few days but eventually all the padding just disintegrated so I stopped using it.

    1. Hey. I filled in the Sennheiser support form on the local SA website today. Let’s see what they say. Maybe there is a spare part for this. Seems like a bit too obvious a design mistake to make after running a headphone company for a number of years.

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