Sennheiser Bluetooth Noise Cancelling Headphones Fail

Dear Sennheiser

Why would the glue in your headphones fail in three places in one week?

Sennheiser MM 550-X

I’ve been a big fan of my Sennheiser MM 550-X Bluetooth Noise Cancelling Headphones, until this week, when for no reason, the padding around the headphones just started falling apart.

All I can think is: Planned obsolescence.

Not what you would expect from a pair of expensive headphone made by a “German audio company specializing in the design and production of a wide range of both consumer and high fidelity products”.

“Planned obsolescence or built-in obsolescence in industrial design and economics is a policy of planning or designing a product with an artificially limited useful life, so it will become obsolete (that is, unfashionable or no longer functional) after a certain period of time.”

I’ve had them for just over two years. Nothing changed in how I use them. They were not exposed to heat or cold or water.

What is going on here, and how do I fix it?

3 thoughts on “Sennheiser Bluetooth Noise Cancelling Headphones Fail

  1. Happened with my Sennheisers too. I tried to live with it for a few days but eventually all the padding just disintegrated so I stopped using it.

    1. Hey. I filled in the Sennheiser support form on the local SA website today. Let’s see what they say. Maybe there is a spare part for this. Seems like a bit too obvious a design mistake to make after running a headphone company for a number of years.

      1. Some success. Sennheiser SA phoned me and offered to replaced the failing parts. Now I just need to go find the warranty info / invoice.

        But… they seem to think it’s totally fine for this to happen and putting a seam in that part of the ear piece is not a problem. Hmm. I’m not convinced.

        Standard price to fix this is R485.00 exVAT.

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